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Harbor Healthcare employees recognized for exceptional customer service

Cape Gazette of Lewes, Delaware

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Harbor Healthcare and Rehabilitation presented an awards show to recognize exceptional customer service. The show was hosted by Andrew Byrd, executive director, and customer service guru Bryan Williams of BW Enterprise.

"Harbor employees are the best I have ever worked with during my career, and it was time they were recognized in an extra-special way that tied into our center's culture of excellence. This all led to what we called 'The Bryans,'" said Byrd. It all started during one of Harbor Healthcare's Culture of Excellence meetings when the team was discussing how to tie in lessons learned over the last year. The conversation centered on celebrating individuals who have led the way in this culture journey. "I am still not sure how it happened, but while watching the previews for the annual Grammys and Golden Globes, some of our team saw motivating speeches and thought it is almost like the monthly Bryan Williams customer service training. And, with that unique spark, 'The Bryans' were born," said Byrd.

As each award was presented, Williams provided a story behind the award and the importance of being a positive contributor in each person's role at Harbor.

More than half of the award winners were brought to tears as the leadership team, their peers, and Williams, who previously was only seen in their training videos, praised the employee for embodying an essential element of success in the Harbor Healthcare mission and purpose to enhance the life of each individual they touch by exceeding expectations through compassion and love. Employees recognized were Arlene Palacio, physical therapist; Janice Brittingham, restorative CNA, celebrating 26 years at Harbor; Sandra Siegrist, laundry aide; Joanna Ortiz, CNA Crystal Pusey, receptionist; Sharon Ostasewski, memory care activity coordinator; and Karen Smith, dietitian.

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Original Publication Date: July 8, 2016

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